Privacy Policy

Effective date: July 22, 2026

1. Introduction

Lock Pick 24/7 Locksmith Service («Lock Pick,» «we,» «our,» or «us») operates this website and provides automotive, residential, and commercial locksmith services in Wilmington, Leland, North Carolina, and surrounding areas. This Privacy Policy describes how we collect, use, disclose, and protect information when you visit our website, call us, email us, or request our services.

By using our website or contacting us for service, you acknowledge this Privacy Policy. If you do not agree, please do not use our website or provide personal information to us.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

• Contact information — name, phone number, email address, and mailing or service address.
• Service details — description of the locksmith issue, vehicle or property details you provide, preferred appointment time, and notes needed to complete the job.
• Location information — the service address or location you give us so we can dispatch a technician.
• Payment information — payment method and related billing details when you pay for services (processed through our payment providers as applicable; we do not store full card numbers on this website).
• Communications — records of phone calls, emails, texts, or other messages you exchange with us.
• Device and usage data — IP address, browser type, device type, pages viewed, referring URL, approximate location derived from IP, and general site interaction data.

3. How We Collect Information

We may collect information:

• Directly from you when you call, email, or request service.
• Automatically when you browse our website (for example, through cookies, server logs, or similar technologies).
• From service providers that help us operate our business (such as hosting, analytics, or communications tools).

4. How We Use Your Information

We use personal information to:

• Respond to inquiries and emergency or scheduled service requests.
• Dispatch technicians and perform locksmith work.
• Confirm pricing, process payments, and keep service records.
• Communicate about appointments, status updates, invoices, or follow-up questions.
• Improve our website, customer experience, and operations.
• Protect against fraud, abuse, or unauthorized access to property or vehicles.
• Comply with licensing, legal, tax, and regulatory requirements.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Enable basic site functionality and security.
• Remember preferences where applicable.
• Understand how visitors use the site (analytics).

You can control cookies through your browser settings. Disabling certain cookies may affect how the website works.

6. How We Share Information

We do not sell your personal information. We may share information only in these limited situations:

• Service providers — vendors who help us with hosting, communications, analytics, payment processing, or business operations, under appropriate confidentiality expectations.
• Legal requirements — when required by law, court order, or government request, or to protect rights, safety, and property.
• Business transfers — in connection with a merger, sale, or reorganization, subject to confidentiality protections.
• With your direction — when you ask us to share information with another party.

7. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including service records, legal compliance, dispute resolution, and legitimate business needs. Retention periods may vary depending on the type of information and applicable law.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our website and services are intended for adults and property or vehicle owners/authorized users. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

10. Your Choices and Rights

Subject to applicable law, you may request to:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Delete certain information, where deletion is not restricted by law or legitimate business needs.
• Opt out of non-essential marketing communications (we primarily communicate for service purposes).

To make a request, contact us using the details below. We may need to verify your identity before fulfilling the request.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of our website or services after changes are posted means you accept the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact Lock Pick 24/7 Locksmith Service:

Lock Pick 24/7 Locksmith Service
Wilmington, NC & Leland, NC
Phone: (704) 497-0512
Email: [email protected]
Website: lockpicknc.com
North Carolina Locksmith License: 2893